Welcome to Tix. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you booking any menu products (the "Products") from our Tix.gi website or mobile applications and related services (each referred to as an “Application”).
Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application.
You can find more information about these rights at: https://www.oft.gov.gi/index.php/consumer-protection. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Tix account, you confirm that you accept these Terms.
Tix.gi ("we", "us" or "Tix") is a website operated and owned by MGI Limited, incorporated and registered in Gibraltar at registered Suite 4, The West Wing Montarik House, 3 Bedlam Court, Gibraltar. Our Company registration number is 121538. You may contact us at , by phone on [+350 20011111, or by using the instant messaging facility on our Application.
Our objective is to link you to Tour Operators we partner with (“Partner Operators") and allow you to book their products (our “Service”). Where you book a product from a Partner Operator, Tix acts as an agent on behalf of that Partner Operator to conclude your booking from our application and to manage your experience throughout the booking process. Once you have placed a booking, you will receive a confirmation by Tix (“Tix Confirmation”) or our Partner Operator (“Partner Confirmation) depending on the Partner Operator you have selected.
Before you can place bookings for Products using our application, you need to open a Tix account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Products they book, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by contacting us at with your account email. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).
When you place a booking through our application, it needs to be accepted by us or the Partner Operator before it is confirmed. We will send you a notification if your booking has been accepted (the "Confirmation Notice"). The contract for the supply of any product you have booked comes into existence when we send the Confirmation Notice. You are responsible for paying for all Products booked using your account, and for complying with these Terms, even if you have booked the product for someone else.
Some Partner Operators may operate a minimum booking value policy. This will be displayed on our Application. All products are subject to availability.
Some products may have age restrictions or recommended fitness levels, these will also be displayed on our application. Please contact our Partner Operator prior to booking if you have any concerns.
Tix cannot guarantee any of the products sold by our Partner Operators.
You have a legal right to receive products which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your booking. If you believe that the Products you have been sold do not comply with these legal rights, please let us know. We may provide a refund or voucher at our Partner Operators request in respect of the affected part of the Product.
Prior to processing your refund or voucher, we may take into account relevant factors including the details of the booking, including your account history, what happened and information from the Partner Operator.
Tix and the Partner Operator may notify you that a booking has been cancelled at any time. You will not be charged for any bookings cancelled by us or the Partner Operator, and we will reimburse you for any payment already made using the same method you used to pay for your booking.
Tix may operate dynamic pricing some of the time, which means that prices of Products may change while you are browsing. Prices can also change at any time at the discretion of the Partner Operators.
No changes will affect existing confirmed bookings unless there is an obvious pricing mistake. Nor will changes to prices affect any bookings in process and appearing within your basket, provided you complete the booking within 15 minutes of creating the basket. If you do not conclude the booking before the 15 minute you will be redirected to the home screen of the website or app. If there is an obvious pricing mistake, we will notify you as soon as we can, and you will have the choice of confirming the booking at the original price or cancelling the booking without charge and with a full refund of any money already paid.
The total price of your booking will be set out on the checkout page on our application, including the prices of Products applicable Service Fees and taxes.
Payment for all Products can be made on our application by credit or debit card, or other payment method made available by Tix. Once your booking has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Tix acting as agent on behalf of the Partner Operator only. Payment may also be made by using vouchers. Use of these is subject to Tix's Voucher Terms.
We are authorised by our Partner Operators to accept payment on their behalf and payment of the price of any Products to us will fulfil your obligation to pay the price to the Partner Operator.
Partner Operators sometimes make special offers available through our application. These are visible when you look at a Partner Operator products list. These offers are at the discretion of the Partner Operators. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed a booking based on the offer and we have sent the Confirmation Notice.
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place a booking.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products, as summarised at part 7 above; or for defective Products under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our applications.
We process your personal data in accordance with our Privacy Policy which can be found here.
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any bookings you have placed where we have sent the Confirmation Notice. These Terms are governed by Gibraltar law and you can bring legal proceedings in relation to our Service in the Gibraltar courts.
We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website Tix.gi (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.
Tix.gi ("we", "us" or "Tix") is a website operated and owned by MGI Limited, incorporated, and registered in Gibraltar at registered Suite 4, The West Wing Montarik House, 3 Bedlam Court, Gibraltar. Our Company registration number is 121538. Tix is a business where tourism products are sold by independent Operators (our "Partner Operators") on our website and application platforms.
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact straight away to let us know. We can deactivate your account at any time.
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in Gibraltar and in any country from which they are posted. Contributions must not:
Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
The Gibraltar courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Gibraltar.
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
If you have any concerns about material which appears on our Service, please contact .
